What we are building

Busigaberra is designed as a fully integrated casino resort: a 9,800 m² gaming floor, private high-limit salons, 420 suites, five restaurants, two bars, a 1,600-seat theatre, a 2,100 m² wellness pavilion and 3,400 m² of meeting and event space, all within one landscaped waterfront estate. The project team brings together operators, architects and hospitality specialists who have delivered gaming and resort properties across Europe, Macau and North America.

Our principles

• Hospitality first. Gaming is one part of the experience; the resort is designed so that a guest who never places a bet still enjoys a full stay.
• Transparent play. Published table limits, clear payout information and independently tested equipment on every game.
• Player protection. Trained floor teams, a dedicated responsible gambling office and self-exclusion tools available from day one.
• Sustainability. Sea-water cooling, on-site solar and a target of BREEAM Excellent certification for the main building.

Working with us

Recruitment for the opening team begins in early 2027 across gaming operations, food and beverage, rooms, entertainment, security and surveillance. Suppliers interested in tendering for pre-opening contracts should write to the support address above with the subject line "Supplier enquiry".

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Last updated: 1 September 2026

1. Introduction

This Privacy Policy explains how the operator of busigaberra.com ("we", "us", "our") processes personal data collected through this website, through pre-opening enquiries, newsletter subscriptions, reservation requests, event bookings and recruitment applications, and, from opening in 2027, through the casino resort's on-site systems. We are committed to processing personal data lawfully, fairly and transparently, and to protecting it against unauthorised access, loss or misuse.

Our head office is at Avenida da Liberdade 110, 4.º Piso, 1250-146 Lisboa, Portugal. Our Data Protection Officer can be reached at dpo@busigaberra.com.

2. Data we collect

2.1 Data you give us

• Identity and contact details: name, email address, telephone number, postal address, date of birth and nationality.
• Reservation details: preferred dates, room or suite category, number of guests, special requests and payment card details (processed by a PCI DSS compliant payment provider; full card numbers are never stored on our servers).
• Correspondence: the content of messages you send through the contact form, by email or by telephone.
• Recruitment data: CVs, cover letters, references and right-to-work documentation.
• Responsible gambling data: self-exclusion requests, limit settings and related correspondence, which we treat as sensitive and restrict to the responsible gambling office.

2.2 Data collected automatically

• Technical data: IP address, browser type and version, operating system, device identifiers, screen resolution and language settings.
• Usage data: pages visited, time spent, referring website and interactions with content, collected through cookies and similar technologies described in our GDPR, CCPA & Cookies Policy.

2.3 Data collected on site (from 2027)

• Identity verification at the casino entrance, as required by gaming law and anti-money-laundering regulations, including a copy of a government-issued identity document.
• Gaming activity linked to a loyalty or player account, including buy-ins, wagers, wins and losses, and time on device.
• CCTV footage from the gaming floor, cages, entrances and public areas, retained under the surveillance rules of the gaming regulator.
• Transaction records for hotel, restaurant, theatre and retail purchases.

3. Why we use your data and the legal basis

4. Sharing your data

We share personal data only where necessary and only with parties bound by contract or law to protect it:

• Service providers acting on our instructions: hosting, email delivery, reservation systems, payment processing, identity verification, analytics and customer support platforms.
• Gaming regulators, financial intelligence units, tax authorities, courts and law enforcement where we are legally required to do so.
• Professional advisers such as lawyers, auditors and insurers.
• A successor entity in the event of a merger, acquisition or restructuring, subject to the same protections.

We do not sell personal data and we do not share it with third parties for their own direct marketing.

5. International transfers

Our primary servers are located within the European Economic Area. Where a service provider processes data outside the EEA, we rely on an adequacy decision of the European Commission, the European Commission's Standard Contractual Clauses supplemented by transfer risk assessments, or another lawful transfer mechanism.

6. Retention

• Enquiries and correspondence: 24 months after the last contact.
• Reservation and transaction records: 10 years, as required by Portuguese accounting and tax law.
• Identity verification and AML records: at least 5 years after the end of the relationship, or longer where required by the regulator.
• Self-exclusion records: for the duration of the exclusion plus 7 years.
• CCTV: 30 days, unless retained for an investigation.
• Marketing consents: until withdrawn, then a suppression record is kept indefinitely so that we do not contact you again.
• Recruitment data for unsuccessful applicants: 12 months.

7. Security

We apply technical and organisational measures proportionate to the risk, including encryption of data in transit (TLS 1.2 or higher) and at rest, role-based access controls, multi-factor authentication for staff systems, network segmentation between gaming, hotel and corporate environments, regular penetration testing, logging and monitoring, staff training and vetted contracts with all processors. Payment card data is handled exclusively by PCI DSS Level 1 certified providers. In the event of a personal data breach likely to result in a risk to you, we will notify the competent supervisory authority within 72 hours and inform affected individuals without undue delay where required.

8. Your rights

Depending on where you live, you may have the right to access your data, correct it, delete it, restrict or object to its processing, receive it in a portable format, withdraw consent, and lodge a complaint with a supervisory authority. In Portugal the authority is the Comissão Nacional de Proteção de Dados (CNPD). Detailed information for EU and California residents is in our GDPR, CCPA & Cookies Policy. To exercise any right, email dpo@busigaberra.com. We respond within one month and may ask you to verify your identity.

9. Children

Our website and the casino resort's gaming areas are intended for adults aged 18 and over. We do not knowingly collect data from minors in connection with gaming. If you believe a minor has provided data to us, please contact the Data Protection Officer and we will delete it.

10. Changes

We may update this policy as the casino resort approaches opening and as our services develop. Material changes will be announced on this page with a revised date.

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Last updated: 1 September 2026

Part A — GDPR notice for residents of the EU and EEA

A.1 Controller

The operator of busigaberra.com, Avenida da Liberdade 110, 4.º Piso, 1250-146 Lisboa, Portugal, is the controller of personal data processed through this website. Data Protection Officer: dpo@busigaberra.com.

A.2 Lawful bases

We process personal data under Article 6(1) GDPR on the bases of consent (Art. 6(1)(a)), performance of a contract (Art. 6(1)(b)), compliance with a legal obligation (Art. 6(1)(c)), and legitimate interests (Art. 6(1)(f)). Where we process special category data, for example health information you share in a self-exclusion request, we rely on Article 9(2)(g) (substantial public interest in player protection) or your explicit consent under Article 9(2)(a).

A.3 Your rights under Articles 15–22

• Access — obtain confirmation that we process your data and a copy of it.
• Rectification — have inaccurate data corrected and incomplete data completed.
• Erasure — have your data deleted where there is no overriding legal reason to keep it.
• Restriction — limit how we use your data while a dispute is resolved.
• Portability — receive data you provided in a structured, machine-readable format.
• Objection — object to processing based on legitimate interests, and at any time to direct marketing.
• Automated decisions — not be subject to solely automated decisions with legal or similarly significant effects. We do not currently make such decisions.
• Withdraw consent — at any time, without affecting the lawfulness of earlier processing.

Requests are answered within one month, extendable by two further months for complex requests. You may complain to the CNPD (Portugal) or to the supervisory authority of your own member state.

A.4 International transfers

Transfers outside the EEA are made only under Chapter V GDPR: an adequacy decision, Standard Contractual Clauses (Commission Implementing Decision (EU) 2021/914) with supplementary measures, or binding corporate rules of the recipient.

Part B — CCPA/CPRA notice for California residents

B.1 Categories of personal information

In the preceding 12 months we have collected the following categories of personal information as defined in California Civil Code §1798.140: identifiers (name, email, telephone, IP address); customer records (postal address, payment information); commercial information (reservation and purchase history); internet activity (browsing and interaction data); geolocation data (approximate, derived from IP address); professional or employment information (for job applicants); and inferences drawn from the above for the purpose of personalising communications.

B.2 Sources and purposes

We collect this information directly from you, automatically through your device, and from service providers such as reservation and analytics platforms. We use it for the business purposes described in our Privacy Policy: providing services, security, customer support, marketing with your consent, legal compliance and internal research.

B.3 Sale and sharing

We do not sell personal information. We do not share personal information for cross-context behavioural advertising. We do not knowingly sell or share the personal information of consumers under 16 years of age. Because we do not sell or share, an opt-out is not required; nonetheless, you may submit a "Do Not Sell or Share My Personal Information" request at any time and we will honour Global Privacy Control signals sent by your browser.

B.4 Your California rights

• Right to know what personal information we collect, use, disclose and the categories of third parties we disclose it to.
• Right to delete personal information, subject to statutory exceptions.
• Right to correct inaccurate personal information.
• Right to limit use and disclosure of sensitive personal information.
• Right to opt out of sale or sharing (not applicable, as described above).
• Right to non-discrimination for exercising your rights.

To exercise these rights, email dpo@busigaberra.com with the subject "California privacy request" or call +351 21 020 1880. We will verify your identity by matching the details you provide to records we hold. An authorised agent may submit a request on your behalf with written permission. We respond within 45 days, extendable once by a further 45 days.

B.5 Retention

Each category of personal information is retained for the periods stated in section 6 of the Privacy Policy, or as long as necessary for the disclosed purpose.

Part C — Cookies Policy

C.1 What cookies are

Cookies are small text files placed on your device when you visit a website. Similar technologies include local storage, pixels and SDKs. We use them to make the site work, remember your preferences and understand how the site is used.

C.2 Cookies we use

C.3 Managing cookies

On your first visit you are asked to accept or reject non-essential cookies. You can change your choice at any time through the cookie settings link in the footer, and you can delete or block cookies in your browser settings. Blocking strictly necessary cookies may prevent parts of the site from working. This website also respects the Global Privacy Control and Do Not Track signals for non-essential cookies.

C.4 Third-party cookies

Some cookies are set by third-party providers acting as our processors, such as embedded map, video and analytics services. These providers are contractually prohibited from using the data for their own purposes. A current list of providers is available from the Data Protection Officer.

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Last updated: 1 September 2026

1. Acceptance

By accessing or using busigaberra.com (the "Site") you agree to these Terms of Use, our Privacy Policy and our GDPR, CCPA & Cookies Policy. If you do not agree, please do not use the Site. We may revise these terms at any time by posting an updated version; continued use after a change constitutes acceptance.

2. Eligibility

The Site provides information about a casino resort and is intended for persons aged 18 or over. Access to the gaming floor and any gaming-related service will be restricted to adults who present valid identification and who are not subject to a self-exclusion or a regulatory ban. Persons under 18 may use general resort information but may not register for gaming-related communications.

3. Pre-opening status

The casino resort is under construction and is scheduled to open in 2027. All descriptions of facilities, games, table limits, restaurants, menus, suites, entertainment programmes, prices and opening dates on the Site are indicative and subject to change, regulatory approval, construction progress and licensing. Nothing on the Site constitutes an offer to provide gaming services. Reservation requests submitted before opening are expressions of interest and become binding only when confirmed in writing by us and accompanied by a confirmed rate and cancellation policy.

4. Permitted use

You may view, download and print material from the Site for personal, non-commercial use. You may not:

• copy, reproduce, republish, distribute or commercially exploit any content without our written permission;
• use automated tools to scrape, crawl or extract data other than search engine indexing consistent with our robots directives;
• attempt to gain unauthorised access to any part of the Site, its servers or connected systems;
• introduce viruses, malware or any harmful code;
• submit false information in any form, or impersonate another person;
• use the Site in a way that breaches applicable law, including gambling advertising restrictions in your jurisdiction.

5. Intellectual property

The Busigaberra name, logo, wheel device, all text, graphics, layouts, illustrations and underlying code are protected by copyright, trade mark and other intellectual property rights and are owned by us or our licensors. No licence is granted except as expressly stated in these terms.

6. User submissions

By sending us content such as feedback, reviews, suggestions or competition entries you grant us a worldwide, royalty-free, perpetual licence to use, reproduce and adapt that content in connection with the casino resort, and you confirm that you have the right to grant it. We are not obliged to use any submission and may remove content at our discretion.

7. Reservations, events and purchases

Reservations for suites, restaurants, theatre tickets and events made through the Site or by contacting us are subject to the specific terms presented at the time of booking, including rates, deposits, cancellation windows and dress codes. Theatre tickets are non-transferable unless stated otherwise. Prices are shown in euros and include VAT at the applicable rate; tourist taxes may be added where required by law.

8. Gaming conditions (from opening)

• All gaming is conducted under the licence and rules approved by the competent gaming regulator. House rules for each game are displayed at the table or on the machine and prevail over any description on the Site.
• Management may refuse entry or service, close a table or game, or void a wager where rules have been breached, equipment has malfunctioned, or it is required by law. A malfunction voids all pays and plays.
• Identification is required at entry and for any cash transaction at or above the regulatory threshold. Source-of-funds information may be requested.
• Winnings are paid in accordance with the rules of each game; large payouts may be made by bank transfer and may be subject to withholding where the law requires.
• Guests who appear intoxicated, who behave abusively or who are subject to exclusion will not be permitted to play.

9. Responsible gambling

Gambling should be entertainment, not a source of income. Our Responsible Gambling page explains the limits, breaks, self-exclusion tools and support organisations available. We reserve the right to act on concerns about a guest's welfare, including refusing play.

10. Third-party links

The Site may link to third-party websites for convenience. We do not control and are not responsible for their content or privacy practices.

11. Disclaimer

The Site is provided "as is" and "as available". To the fullest extent permitted by law, we exclude all warranties, express or implied, including accuracy, fitness for a particular purpose and uninterrupted availability. We take reasonable care to keep information current but do not guarantee that it is free of errors.

12. Limitation of liability

To the extent permitted by law, we are not liable for any indirect, incidental, special or consequential loss, or loss of profit, data or goodwill, arising from your use of the Site. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law. Our total liability in connection with the Site is limited to €100 or the amount you paid us through the Site in the preceding 12 months, whichever is greater.

13. Indemnity

You agree to indemnify us against claims, losses and costs arising from your breach of these terms or misuse of the Site.

14. Governing law and disputes

These terms are governed by the laws of Portugal. Disputes are subject to the exclusive jurisdiction of the courts of Lisbon, without prejudice to mandatory consumer protection rules in your country of residence. Consumers in the EU may also use the European Commission's Online Dispute Resolution platform. Complaints may be sent first to support@busigaberra.com; we aim to resolve them within 14 days.

15. General

If any provision is found unenforceable, the remainder continues in effect. Our failure to enforce a right is not a waiver. You may not assign these terms; we may assign them to a successor operator of the casino resort. These terms, together with the policies referred to above, constitute the entire agreement regarding use of the Site.

16. Contact

Avenida da Liberdade 110, 4.º Piso, 1250-146 Lisboa, Portugal · +351 21 020 1880 · support@busigaberra.com

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Our commitment

Busigaberra will open with a dedicated Responsible Gambling Office, staffed seven days a week, reporting directly to the general manager and independent of gaming revenue targets. Every member of the gaming, cage, host and security teams completes certified training before their first shift and annual refreshers thereafter. The programme is designed to meet the standards of the European Casino Association's Responsible Gaming Framework and the requirements of our gaming regulator.

Player protection guidelines

• Strict age control. Every guest entering the gaming floor is identity-checked. No one under 18 is admitted to any gaming area under any circumstances.
• Clear information. Table rules, minimums, maximums, slot return-to-player percentages and the odds of each game are displayed at the point of play.
• Visible clocks and daylight. Clocks are displayed throughout the gaming floor, and the main floor is designed with natural light and open sightlines to the outdoors.
• No credit for gaming. We do not extend credit or lend money for play. Cash machines are located outside the gaming floor.
• Alcohol policy. Guests who are visibly intoxicated are not served and are asked to stop playing.
• Trained observation. Staff are trained to recognise indicators of harm such as chasing losses, extended sessions, distress, repeated cash withdrawals or requests to borrow money, and to intervene with a private conversation and a referral to the Responsible Gambling Office.
• Marketing standards. We do not send gaming offers to self-excluded guests, to anyone under 25 who has not opted in, or to guests who have asked to stop receiving them. Promotions never present gambling as a solution to financial problems.

Tools to stay in control

From opening, any guest with a player account can set the following at the cage, at a kiosk, through the app or with a host, without needing to give a reason:

• Deposit and buy-in limits per day, week or month. Decreases apply immediately; increases take effect after a 72-hour cooling-off period.
• Loss limits, after which the player card is locked for the chosen period.
• Time limits and session reminders that appear on slot screens every 30, 60 or 90 minutes.
• Reality check statements showing net position for the session on request.
• Time-outs of 24 hours, 7 days or 30 days during which the player card is suspended and no marketing is sent.

Self-exclusion protocol

Self-exclusion is a voluntary agreement to be barred from gaming areas for a fixed period. The protocol works as follows:

1. Request. Ask any member of staff, visit the Responsible Gambling Office, email care@busigaberra.com or call +351 21 020 1880. A trained adviser will meet you in a private room, in person or by video.
2. Choose a period. Six months, one year, three years, five years or indefinite. Minimum period is six months.
3. Registration. Your identity is recorded and your photograph is added to the entry control system. Your player account is closed, outstanding balances are returned, and marketing is stopped within 24 hours.
4. Enforcement. Entry-point identity checks and floor surveillance are used to prevent access. Any winnings from play during an exclusion are forfeited to a designated gambling-harm charity, as permitted by law.
5. National register. Where a national self-exclusion register exists, your exclusion is also entered there, so that it applies to other licensed venues.
6. Support. With your consent we refer you to a counselling service. We do not contact you during the exclusion except in connection with the exclusion itself.
7. Reinstatement. An exclusion cannot be shortened. At the end of the period it continues automatically until you request reinstatement in writing, attend a meeting with an adviser and observe a further 7-day cooling-off period.

Family members or friends concerned about someone else may contact us. We cannot exclude a person on a third party's request alone, but we will monitor, offer information and speak privately with the guest concerned.

Signs that gambling may be becoming a problem

• Spending more money or time than you intended, or returning to win back losses.
• Borrowing money, selling possessions or missing bills to fund play.
• Hiding gambling from family or friends, or feeling irritable when you cannot gamble.
• Neglecting work, study or relationships because of gambling.
• Gambling to escape worry, stress or low mood.

If any of these feel familiar, talking to someone is the most useful first step. The organisations below are confidential, free and experienced.

International help organisations

Protecting minors

Children are welcome in the hotel, restaurants, wellness pavilion (with an adult) and theatre programmes marked as family-friendly, but they are never permitted on the gaming floor or in bars located within it. Parents are asked not to leave children unattended anywhere in the resort. Staff will escort unaccompanied minors to guest services.

Financial safeguards

We monitor cash transactions and may ask about the source of funds. If a guest's activity suggests they are spending beyond their means, a manager will speak with them privately. We never encourage a guest to continue playing to recover a loss, and hosts are not rewarded on the basis of an individual guest's losses.

Play for enjoyment. Set a budget before you begin, treat it as the cost of an evening out, and stop when it is spent.

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